Refund Policy

1. If your report can't be generated

If we are unable to generate your report after your payment succeeds (for example, the address can no longer be resolved, or generation fails after repeated attempts), we will automatically refund your payment in full. You will be emailed to let you know. No charge will stand for an undelivered report.

2. After your report is delivered

Once a report has been generated and delivered, it is provided as digital content that you have already received. A delivered report is therefore not refundable, except where required by law. Because the report is delivered as soon as it is generated, there is no period in which you can cancel after receiving it.

"Delivered" covers more than the email: if the report has been generated but the email to you fails, that is not a failed delivery in the sense of Section 1 — your report and its link remain available on your order status page (the /order/… link from your checkout confirmation), and no refund applies for this reason alone. Contact us with your order reference and we'll get you the link another way.

3. How refunds are issued

Automatic refunds (Section 1) are issued back to the original payment method via Stripe. Depending on your bank, the refund may take a few days to appear.

4. Anything not covered above

For anything not covered by the automatic path — for example a mistaken duplicate purchase or a technical fault on our side that left you without a usable report — please contact us and we'll review it promptly and in good faith.